AI How AI-Powered Chatbots Are Redefining IT Support IT Service Week, February 23, 2025February 23, 2025 In the relentless march of digital transformation, IT Service Management (ITSM) has evolved from a reactive chore to a strategic imperative. At the heart of this evolution lies the service desk, traditionally a bastion of human agents battling a deluge of tickets. However, a seismic shift is underway, driven by…