ITSM Heroes of ITSM: Gene Kim, A DevOps Pioneer IT Service Week, December 20, 2024February 15, 2025 Gene Kim, a renowned author, researcher, and technology leader, has made significant strides in advancing IT Service Management (ITSM) by championing DevOps principles. His work has revolutionized the way organizations approach software development and IT operations, leading to increased efficiency, reliability, and innovation. From Entrepreneur to Thought Leader Kim’s journey into…