ITSM Essential Reads for IT Service Management: Unpacking The Phoenix Project IT Service Week, March 4, 2025March 18, 2025 In the ever-evolving landscape of IT Service Management (ITSM), hands-on experience is a cornerstone of expertise, but the right literature can amplify that knowledge, offering clarity and inspiration where real-world chaos often reigns. Among the myriad books vying for attention on ITSM reading lists, one stands out as a perennial…