ITSM Heroes of ITSM: Malcolm Fry IT Service Week, December 10, 2024February 15, 2025 A Pioneer in IT Service Management Malcolm Fry, a name synonymous with IT Service Management (ITSM), was a true visionary who significantly shaped the industry. His contributions, particularly to the ITIL framework, have had a profound impact on how organizations worldwide manage their IT services. Early Career and ITIL Involvement Malcolm…