ITSM Heroes of ITSM: David Cannon IT Service Week, February 18, 2025February 15, 2025 The world of IT Service Management (ITSM) is built on the foundation laid by dedicated individuals who have tirelessly championed best practices, driven innovation, and fostered a community of learning and improvement. This article, part of our “Heroes of ITSM” series, shines a spotlight on David Cannon, a name synonymous…
ITSM Heroes of ITSM: Gene Kim, A DevOps Pioneer IT Service Week, December 20, 2024February 15, 2025 Gene Kim, a renowned author, researcher, and technology leader, has made significant strides in advancing IT Service Management (ITSM) by championing DevOps principles. His work has revolutionized the way organizations approach software development and IT operations, leading to increased efficiency, reliability, and innovation. From Entrepreneur to Thought Leader Kim’s journey into…
ITSM Heroes of ITSM: Malcolm Fry IT Service Week, December 10, 2024February 15, 2025 A Pioneer in IT Service Management Malcolm Fry, a name synonymous with IT Service Management (ITSM), was a true visionary who significantly shaped the industry. His contributions, particularly to the ITIL framework, have had a profound impact on how organizations worldwide manage their IT services. Early Career and ITIL Involvement Malcolm…