ITSM Essential Reads for IT Service Management: Unpacking The Phoenix Project IT Service Week, March 4, 2025March 18, 2025 In the ever-evolving landscape of IT Service Management (ITSM), hands-on experience is a cornerstone of expertise, but the right literature can amplify that knowledge, offering clarity and inspiration where real-world chaos often reigns. Among the myriad books vying for attention on ITSM reading lists, one stands out as a perennial…
ITSM Heroes of ITSM: Gene Kim, A DevOps Pioneer IT Service Week, December 20, 2024February 15, 2025 Gene Kim, a renowned author, researcher, and technology leader, has made significant strides in advancing IT Service Management (ITSM) by championing DevOps principles. His work has revolutionized the way organizations approach software development and IT operations, leading to increased efficiency, reliability, and innovation. From Entrepreneur to Thought Leader Kim’s journey into…
Trends The Future of IT Service Management: 7 Emerging Trends and Technologies IT Service Week, September 27, 2024November 27, 2024 IT Service Management (ITSM) has evolved significantly over the years, adapting to the changing needs of organizations. As technology continues to advance at a rapid pace, ITSM is also undergoing a transformation, driven by emerging trends and technologies. In this article, we will explore some of the key trends shaping…