ITSM Heroes of ITSM: David Cannon IT Service Week, February 18, 2025February 15, 2025 The world of IT Service Management (ITSM) is built on the foundation laid by dedicated individuals who have tirelessly championed best practices, driven innovation, and fostered a community of learning and improvement. This article, part of our “Heroes of ITSM” series, shines a spotlight on David Cannon, a name synonymous…