ITSM Configuration Management: The Backbone of IT Asset Management IT Service Week, November 11, 2024November 17, 2024 Configuration Management (CM) is a critical discipline within IT Service Management (ITSM) that focuses on tracking and controlling the state of IT infrastructure and applications. It ensures that systems are configured correctly, consistently, and securely. As a fundamental component of IT Asset Management (ITAM), CM plays a vital role in…